Q. How can I purchase tickets to visit Warner Bros. Studio Tour Hollywood?
A. On-line. The most convenient way to purchase tickets is to visit our online ticketing service by clicking on the “Buy Tickets Now” bar located at the top of our website. Online purchases allow you to print your tickets at home for your convenience. You can also purchase tickets on a “First Come, First Serve” basis in-person by visiting the Tour Center, located at 3400 Riverside Drive Burbank, CA.
Q. Directions to Warner Bros. Studio Tour Hollywood?
A. Our Parking lot is located at 3400 Warner Blvd. Burbank, CA 91505. For more information click here.
Q. How far in advance should I purchase my tickets?
A. Warner Bros. Studio Tour Hollywood is a popular attraction and availability is limited so we recommend buying your tickets as early as possible to avoid disappointment.
Q. How can I purchase tickets for others?
A. Gift certificates and/or paid reservations can be purchased online or in person by visiting the Tour Center, located at 3400 W. Riverside Drive Burbank, CA.
Q. I want to book dates that are not available. What do I do?
A. It could be that your chosen tour time is sold out so please select another day or contact the Tour Center on 877-4WB-TOUR
Q. What constitutes a group?
A. Parties of 25 or more guests are considered to be groups for Studio Tours. Parties of 13 or more guests are considered to be groups for Deluxe Tours. Groups are eligible for discounted rates. If you would like to arrange a group tour, or if you are a destination management company or school, please contact a coordinator in our Group Sales center at 818-977-1943.
Q. Is photography allowed at the studio?
A. Your knowledgeable guide will advise which areas of the Studio Tour are permitted for photography. As it is a working film studio we hope you can keep some of our secrets. Video is not permitted. For press visits click here
Q. What areas of the studio does the tour visit?
A. Your tour will visit our backlot exterior sets, a soundstage, The Prop Department, The Archive, The Picture Car vault and more. Everyday the tour routes change based on the productions being filmed on the studio lot.
Q. Will I see celebrities?
A. Warner Bros. Studios is one of the busiest major motion picture and television studios in the world. Our tour is a unique behind-the-scenes glimpse of everyday working life here at the studio. There is always the possibility of seeing key studio personnel, including well known faces. However, we cannot guarantee you will see celebrities during your tour.
Q. Are tours offered when it is raining?
A. Yes, the studio tour is open seven days a week except for Christmas Day. During inclement weather, your tour guide will try to limit the time spent outside and focus more of the visits to indoor or covered areas.
Q. How should I dress when visiting the Warner Bros. Studios?
A. Comfortable attire is suggested and we recommend that you wear comfortable walking shoes. Many of the areas of the tour are outdoors so appropriate precautions should be taken. Avoid wearing sandals, leather-soled shoes, high heels and open-toe shoes.
Q. How early should I arrive to the studio for my scheduled tour and what do I need bring to check-in?
A. Plan on arriving 15 minutes prior to your designated tour time to give yourself enough time to park and check-in. Parking is available at the Tour Center for $10. Note that each guest is required to pass through a metal detector and produce a form of legal photo identification prior to entering the premises. Please do not bring large bags.
Q. Are there any restrictions?
A. Video photography and large bags are not allowed. Minors must be accompanied by an adult and children under 8 are not permitted. A form of legal photo identification is required to be shown during check-in.
Q. Are guide dogs allowed on tour?
A. Yes, service dogs are allowed on the tour. Please contact us in advance by telephone so we can be provide you with the best possible service. If you need the assistance of an ASL interpreter, please contact us immediately and at 877-492-8687. All of these need to be arranged ahead of time by calling the Tour Center at 877-4WB-TOUR (877-492-8687).
Q. I require the use of a wheelchair. Can the tour tram accommodate my wheelchair?
A. In most cases, the answer is yes. We have carts designed to accommodate most wheelchairs. Please contact the Tour Center at (877) 4WB-TOUR (877-492-8687) ahead of time and we will have one of these trams ready for you. Some larger, electric wheelchair models are not safe to put on these vehicles and in such instances, we will conduct the tour without the use of the carts. We also have wheelchairs available for loan at the Tour Center free of charge.
Q. What is your cancellation policy?
A. Your payment will be refunded in full if the cancellation is made with twenty-four (24) or more hours in advance of your reservation. If the cancellation is made less than 24 hours in advance, we are unable to offer a refund. We will also provide a refund in the event of security, safety or similar closures. In the event we are unable to provide the tour for any reason, we will refund affected tickets.
Group Tickets: A non-refundable deposit of 50% of the total cost is required five (5) business days in advance of your reservation.
Q. I need to reschedule my tour. Is this possible?
A. Please contact the Tour Center at 877-4WB-TOUR (877-492-8687) to reschedule a tour, subject to availability and the refund policy above.